How Monte Carlo’s Team Delivers Customer Impact From Day One
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Starting a new job is always an adjustment, but there’s something uniquely powerful about joining a company where Customer Impact isn’t just a buzzword, it’s woven into the fabric of how everyone works—regardless of their role or function.
As Monte Carlo’s newest People Operations hire, I’m currently in the midst (4 days in) of our new hire onboarding process, and it reinforced something I’ve observed throughout my career: the companies that truly put customers first don’t just talk about it in their values statements – they build it into every system, process, and new hire’s first impression.
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Customer Impact From Day 0
The customer-first mindset at Monte Carlo starts before you even walk through the door (virtually or otherwise). A week before my start date, I received an email from our CFO, Dan Nemo, with a robust reading list designed to help me understand our product and customers before my first day.
This wasn’t just a “nice to have”– it was a strategic head start that included:
- Intro to Data + AI Observability:
- Customer Success Stories:
- Product Deep Dive:
Onboarding That Walks the Walk
On day one, when I logged in and saw my onboarding schedule, about half of the sessions were dedicated to product and customer topics: Monte Carlo’s value proposition, product strategy and overview, customer personas, and a hands-on product demo to tie everything together.
But here’s what makes this approach special: these weren’t separate “customer awareness” sessions tacked onto a standard HR onboarding. They were integrated into the core curriculum that every single new hire goes through, regardless of whether they’re in engineering, sales, marketing, or operations. I’ve worked at very customer-oriented companies before, so for this to stand out says a lot about how MC truly walks the walk when it comes to its #1 value: Customer Impact.
The “Week 1 Ship” Tradition
One of the biggest testaments to Monte Carlo’s commitment to customer impact is our “Week 1 Ship” tradition. Every new hire, regardless of role or function (customer facing or not!), ships something real that directly impacts potential or current customers within their first week.
This isn’t busywork or a symbolic gesture. It’s a meaningful way to ensure that from day one, everyone at Monte Carlo understands that their work, no matter how behind-the-scenes, ultimately serves our customers’ success.
Building a Customer-First Culture at Scale
What struck me most about this experience is how intentional it is. As someone who’s spent most of her career designing onboarding processes rather than going through them, I can say that creating this level of customer immersion for every new hire really speaks to MC’s dedication to customers across all aspects of the business.
It requires commitment from leadership, coordination across departments, and a genuine belief that everyone’s role contributes to customer success.
The result is a team where customer impact isn’t just the responsibility of customer-facing roles– it’s embedded in how we all think about our work.
Interested in joining a team where customer impact is truly everyone’s responsibility? Check out our current openings and see how you can contribute to the future of data + AI observability.
Interested in learning more about Monte Carlo? Schedule a demo.
Our promise: we will show you the product.
